Frequently Asked Questions

We are here to answer all your questions. Can’t find what you are looking for?

Classes

  • How long does each class last?
    Join us for 1 hour and 45 minutes of learning and creating art. There will be breaks throughout to refresh and recharge. Please arrive 5 minutes before the class start time.
  • Do I need to bring anything with me?
    We’ve got you covered with all the essential supplies! Just bring a willingness to learn, and we’ll handle the rest! A note of caution: paints can stain clothing, so be mindful. If you’re a little messy, best to wear clothes you don’t mind getting paint on. But don’t worry, watercolour paint can usually be washed out easily.
  • How many students are in each class?
    During our trial art classes, our maximum class size will range from 8 to 12 students. This will offer the ideal learning environment and better cater for students as we are starting up.
  • Do I need to be good at art?
    Our specially curated classes are ideal for beginners but welcomes experienced artists too. There is no expectation to be good at art, or even to have ever created art before. All you need is willingness to learn!

Booking

  • What methods of payment do you offer?
    We currently offer card payments via stripe; payments are made at the time of booking. We accept VISA, Mastercard and Amex.
  • Do you offer a group discount?
    Please contact us directly if you are planning to book in a group of 4 or more people, we can usually offer a better rate for larger bookings.
  • Do you offer private classes?
    Although we do not currently offer private bookings, this is something we are very excited to host in the near future! Please do contact us if you are interested, and we will do our best to accommodate.
  • Can I cancel my booking?
    We offer a full refund for cancelations up to 48 hours prior to the start time of the class. If canceled between 48 and 24 hours, there will be a 50% administration fee for cancelation. Unfortunately any cancelations within 24 hours of the start time or no-shows, will not be eligible for a refund. To cancel you can click the automated button in your confirmation email, or contact us and we will help. The refund will be issued to the original payment method used for the booking. You can expect to receive it within four business days. Please read our Terms & Conditions for more information.    
  • What are your booking Terms & Conditions?
    These are our booking Terms & Conditions, if you have any questions, please feel free to get in contact with us.
  • Do you offer any discounts?
    We are currently offering 30% off your first class for anyone who signs up to our newsletter.

Studio

  • How do I find the studio?
    You can find us at the Spelthorne Jobs and Skills Hub in Staines upon Thames. We are located next to the rear entrance of the Elmsleigh Shopping Centre. Please enter via the outside door, by the bus station. We’ll welcome you and guide you to the first floor for the class. A lift is also available for your convenience. The address is: Spelthorne Jobs and Skills Hub, Elmsleigh Shopping Centre, South St, Staines TW18 4QB

Website

  • How can I get in touch?
    Please feel free to get in touch via our contact form, we will aim to get back to you ASAP. Alternatively you can email us at contact@thamesart.co.uk.
  • What is your website’s privacy policy?
    This is our Privacy Policy, if you have any questions, please feel free to get in contact with us.
  • What is your website’s cookie policy?
    This is our Cookie Policy, if you have any questions, please feel free to get in contact with us.
  • Where can I leave a review?
    We love to hear all feedback! If there is anything you particularly enjoyed or something that we can do better, please do get in touch with us. You can also leave a public review on our TrustPilot page.

Other

  • Do you offer more than just art classes?
    We are just starting out but have BIG plans, so stay tuned! We are exciting to be opening our online art store soon, a platform to help promote and support local artists. Stay up to date with our latest announcements by singing up to our newsletter.
  • How can I work with you?
    We are excited to work as closely as possible with local artists, creatives and businesses. Please do get in touch and we can discuss further how we can work together.
  • How did The Thames Art Academy come about?
    The Thames Art Academy came about as a solution to the lack of activities for local residents in Staines upon Thames. We entered the idea into the Spelthorne Business Plan Competition in 2023, and won the first runner-up prize. This has allowed us to start operating as providing a creative outlet for locals.
  • Do you have a newsletter?
    Yes. you can sign up for our newsletter and receive our latests deals, discover new classes and hear about our latest services.